FAQ

Frequently Asked Questions (FAQ)

General Information

Do I need prior experience to join a course or trip? Not at all! Many of our programs, such as "Intro to Canoe" or our Day Trips, are designed specifically for beginners. For advanced courses like Bronze Cross or certain ORCKA levels, specific prerequisites are listed on the course pages.

What happens if the weather is bad? Your safety is our priority. We operate in light rain, but in the event of high winds, lightning, or extreme weather, we will postpone or reschedule the session. We will contact you at least 2 hours before the start time if a change is necessary.

Is there an age limit for your activities? We welcome explorers of all ages! However, children under 16 must be accompanied by an adult for guided trips. Specific certifications (like ORCKA or Bronze Medallion) have their own age requirements—please check the course descriptions.

Gear & Preparation

What should I bring for a day on the water? We recommend the "Big Four": a hat, sunscreen, plenty of water, and shoes that can get wet (no flip-flops, please!). A full packing list will be emailed to you upon registration.

Are life jackets (PFDs) provided? Yes! For all our courses, guided trips, and rentals, high-quality PFDs and all necessary safety gear are included in the price.

Do I need to be a strong swimmer? While you don't need to be an Olympic swimmer, you should be comfortable being in the water while wearing a PFD. For Bronze Medallion and Bronze Cross courses, specific swimming proficiency is required.

Booking & Cancellations

How do I confirm my spot? Your spot is reserved once we receive your completed registration form and payment. We accept [Insert Payment Methods, e.g., e-transfer, credit cards].

What is your cancellation policy? * Up to 7 days before: Full refund minus a small administration fee.

• 7 days to 48 hours before: 50% refund or full credit for a future course.

• Less than 48 hours: No refund (except in documented medical emergencies).